The report below was originally published in our Annual Report 2018 / 2019.
Our Housekeeping Team consists of four staff and an additional staff member whom we can call upon to cover for staff annual leave. During the past year, we have increased our team to meet the changing needs of our residents. Increasing staff hours has resulted in increasing laundry hours from six to seven days.
We have over 200,000 items of clothing being laundered each year and we pride ourselves in ensuring that all clothing is returned to residents swiftly. As part of our Company policy, it is essential that the resident or often their loved one agrees to our labelling all items of clothing for a reasonable charge to avoid items being misplaced.
We love the interaction that we have with our residents as we tidy their rooms and communal areas or when we return laundry to them. We make sure to let our staff colleagues know if we observe anything and that makes for a team working together to meet our residents’ needs.
A big thank you to Zarina, Ngawang, Tran and Lauren who have worked effectively in their services to all our residents, staff and visitors covering cleaning and laundry duties.
I look forward to working with the team and all our residents over the next twelve months.