The report below was originally published in our Annual Report 2018 / 2019.
Our Maintenance Team has had a busy and satisfying year. We extended our team bringing on board staff with excellent skills to augment the services that we provide to our residents and staff.
We have an effective system of logging maintenance requests and repairs, we prioritise jobs and we aim to turnaround all jobs speedily. If a specific trades contractor is needed, they are contacted appropriately. In this regard, we have an excellent relationship with all of our trades contractors and this comes down to respect. We respect them, we have an excellent record in paying them on time, all of the time and they clearly appreciate that and respect us and our residents.
Customer service is very important in our Company and we have selected our maintenance team with customer service a focus of how we engage with all our residents across our retirement villages and residential aged care facility.
We are fair in dividing our time across all aspects of our Company and we know from the feedback that we receive from our residents and their relatives as well as staff that they are positive about the services that we provide.
While being reactive and proactive to jobs, we engage in preventative maintenance to ensure that our buildings are well maintained and present well.
I thank my trades contractors and consultants for their professional service and I thank my maintenance team colleagues, Rob, Jody, Tony and Clarrie.